Terms of Service
These Terms govern your use of WickAI and related services.
Legal entity and governing-law fields are not finalized yet. Set legal env values and complete counsel review before launch.
Introduction
These Terms of Service (“Terms”) govern access to and use of WickAI and related services. By using WickAI, you agree to these Terms for yourself and, where applicable, your organization.
Contracting Entity
WickAI services are offered by [LEGAL_ENTITY_NAME]. Registered office: [LEGAL_ENTITY_ADDRESS].
Legal notices can be sent to legal@wickai.net.
Eligibility and Accounts
You must be authorized to create and use an account on behalf of your business. You are responsible for maintaining account credentials and access control within your workspace.
- Provide accurate registration information
- Keep credentials secure
- Promptly remove access for unauthorized users
Subscriptions and Billing
Paid plans, pilot terms, and billing details may be described in an order form, pricing page, or separate written agreement. Third-party WhatsApp or provider fees may apply separately.
Acceptable Use
You may not use WickAI for unlawful activity, abuse, or any use that violates applicable laws, third-party platform terms, or the rights of others.
- No unlawful, deceptive, or abusive messaging workflows
- No attempts to disrupt service integrity or security
- No unauthorized access to other customer workspaces or data
See Acceptable Use Policy for detailed restrictions and enforcement.
Customer Data and Responsibilities
You remain responsible for the legality and accuracy of the customer data you process in WickAI, including message content and decisions taken by your team.
AI Output and Human Review
AI-generated transcriptions, summaries, and task suggestions may contain errors. Customers are responsible for review before relying on these outputs.
WickAI is designed to support human workflows and team visibility, not to replace human judgment.
Third-Party Services
WickAI may rely on third-party services such as WhatsApp providers and AI processing providers. Availability and performance of such services may affect WickAI features.
Service Availability and Changes
We may update, improve, or modify features as the product evolves. We aim for reliability, but cannot guarantee uninterrupted service at all times.
Limitation of Liability
To the maximum extent permitted by law, WickAI will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the service.
Termination
We may suspend or terminate access for violation of these Terms, security concerns, or non-payment where applicable. You may stop using the service at any time subject to contract terms.
Governing Law and Dispute Resolution
These Terms are governed by the laws of [GOVERNING_LAW]. Disputes will be handled in [DISPUTE_FORUM], unless applicable law requires otherwise.
Contact Information
For legal and contract questions, contact legal@wickai.net.
Need clarification?
If you have policy, data handling, or legal-process questions, contact us and we’ll route your request to the right team.