AI Processing
How WickAI uses AI in your workflow
This page explains what WickAI uses AI for, what it does not do on its own, and where human review is required.
What AI Is Used For
- Voice note transcription
- Message summarization
- Task extraction from conversations and transcripts
- Optional reply drafting (if enabled in future settings)
What AI Is Not Used For
- Autonomous decision-making without your team’s oversight
- Unapproved outbound replies, unless explicitly enabled in future product modes
- Replacing team ownership and review responsibilities
Accuracy Notice
AI outputs may be inaccurate or incomplete. Human review is required for important actions, especially before client communication.
Data Handling Summary
WickAI processes message content, voice notes, and related metadata to provide transcription, summarization, and task extraction features.
- What is processed: messages, voice notes, transcripts, workflow metadata
- Why: to help teams organize and execute client work
- Retention: guided by product settings and business needs
- Deletion requests: contact privacy@wickai.net
Need clarification?
If you have policy, data handling, or legal-process questions, contact us and we’ll route your request to the right team.